Refund and Returns | Easy 7-Day Glossy.pk Policy

We want every customer to understand the return conditions before ordering. An eligible item may be requested for return within 7 days of delivery when it is unworn, unused, unwashed, unaltered and returned with its original packaging, tags and included accessories.

For hygiene, safety or customisation reasons, pierced jewellery, personalised products and visibly used items cannot be returned. Sale items, beauty tools, skincare, electrical devices or other sensitive product types may have separate conditions. The applicable rule should be stated on the product page or confirmed before checkout.

To request a return, email support@glossy.pk or WhatsApp 0318 1321499. Include your order number, the reason for the request and clear photographs. Do not send an item back until the return has been acknowledged and return instructions have been provided.

If an item arrives damaged or incorrect, record a continuous unboxing video beginning with the sealed parcel and ending with a clear view of the item. Send the video, photographs and order number promptly so the claim can be assessed.

Approved refunds are issued after the returned item is received and inspected. Online payments are returned through the available original method. Eligible Cash on Delivery refunds may be issued by bank transfer or store credit. Processing typically takes 7–10 working days after inspection.

Original delivery charges and return courier charges are not refundable unless Glossy.pk confirms that the wrong item was sent or the item arrived damaged under an approved claim.

Shoppers comparing this refund and returns often ask about finish, size and delivery before checkout. Glossy.pk keeps those answers on the product page and with the Lahore support team.

Check the specification, photographs and included pieces before you order. If a measurement or finish is unclear, send a screenshot on WhatsApp rather than guessing.

Shoppers comparing this refund and returns often ask about finish, size and delivery before checkout. Glossy.pk keeps those answers on the product page and with the Lahore support team.

Check the specification, photographs and included pieces before you order. If a measurement or finish is unclear, send a screenshot on WhatsApp rather than guessing.

Shoppers comparing this refund and returns often ask about finish, size and delivery before checkout. Glossy.pk keeps those answers on the product page and with the Lahore support team.

Check the specification, photographs and included pieces before you order. If a measurement or finish is unclear, send a screenshot on WhatsApp rather than guessing. The Lahore team replies with the facts that apply to that exact design.

refund and returns jewellery from Glossy.pk, Lahore

refund and returns collection photo 2 | Glossy.pk Pakistan

refund and returns collection photo 3 | Glossy.pk Pakistan

refund and returns collection photo 4 | Glossy.pk Pakistan

refund and returns is the reason shoppers open this page. Glossy.pk is a Lahore jewellery store built for people who want a clear answer, a wearable piece and delivery they can track.

refund and returns from a Lahore jewellery store

Use refund and returns as your starting point, then read the product facts before you pay. Materials, plating, included pieces and care notes vary by design. The product page is the source of truth, not a store-wide slogan.

From DHA Phase 6, Gulberg and Johar Town in Lahore to Clifton in Karachi and F-7 in Islamabad, the same catalogue is available online. That is how refund and returns stays useful whether you are gifting across cities or ordering for yourself.

Delivery for refund and returns across Pakistan

Orders for refund and returns are packed in Lahore. Lahore parcels typically arrive in 1–2 working days after dispatch. Karachi, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar and other major cities typically take 2–4 working days after dispatch.

Cash on delivery is available for eligible orders. Shipping is Rs 250, and delivery is free above Rs 10,000. Remote areas, incomplete addresses and public holidays can add time. See the shipping policy Pakistan for the current rules.

We regularly send jewellery to Lahore, Karachi, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, Gujranwala, Sialkot, Hyderabad, Quetta, Bahawalpur. If your area is serviceable, the courier details appear after dispatch.

Help before you order refund and returns

Still comparing two pieces? Contact Glossy.pk with a screenshot. The Lahore team can talk through size, finish and what is included. Read the jewellery FAQ and Glossy.pk reviews if you want another shopper’s view first.

Follow new drops on Instagram @theglossy.pk. For order questions, email support@glossy.pk or WhatsApp 0318 1321499.

Shoppers comparing this refund and returns often ask about finish, size and delivery before checkout. Glossy.pk keeps those answers on the product page and with the Lahore support team.