Questions, Answered Clearly
Clear answers about materials, delivery, payments, returns and how to reach the Glossy.pk team in Lahore.
Product questions
Is every item on Glossy.pk anti-tarnish or waterproof?
No blanket claim should apply to the entire catalogue. Check the specification on the individual product page. A piece should only be described as anti-tarnish, water-resistant or waterproof when that property is confirmed for that exact product.
What materials are used in Glossy.pk jewellery?
Materials vary by design. The product page should state the verified base material, plating or finish where that information is available. Contact support@glossy.pk if a specification is missing.
Are the stones real diamonds?
Do not assume that a stone is a natural diamond because a product name uses the word “diamond.” The product specification should identify the stone. Where it does not, contact us before ordering.
How should I care for my jewellery?
Follow the instructions on the product page. Unless a design is specifically confirmed as water-resistant, keep it dry and away from perfume, lotion and household chemicals. Wipe it gently after wear and store pieces separately.
How do I choose a ring size?
Use the size guide on the product page when available. You can also measure the inside diameter of a ring that already fits and send the measurement to our WhatsApp team for help.
What is included in a set or combination?
The product page should list every included piece. Product images may show styling accessories, so rely on the written details before ordering.
Ordering and delivery
Does Glossy.pk deliver across Pakistan?
Yes. Orders are dispatched from Lahore to serviceable locations across Pakistan. Remote areas may take longer. See the Shipping Policy for current estimates.
Is Cash on Delivery available?
Cash on Delivery is available for eligible orders and locations. Available payment methods are shown at checkout.
How will I know my order has shipped?
When your parcel is dispatched, Glossy.pk sends the available tracking information using the contact details supplied with your order.
Can I change an order after placing it?
Contact the team immediately. A change may be possible before processing or dispatch, but it cannot be guaranteed once the parcel has entered fulfilment.
Returns and support
Can I return an item?
Eligible unworn items may be returned under the conditions and timeframe stated in the Refund and Returns Policy. Personalised, pierced, sale or used products may have different eligibility, so read the policy before ordering.
What if my parcel arrives damaged?
Record a clear unboxing video from the sealed parcel through the first inspection of the item. Contact Glossy.pk promptly with your order number, video and photographs so the team can review the issue under the current policy.
How can I contact Glossy.pk?
Email support@glossy.pk or WhatsApp 0318 1321499. Include your order number or product URL for faster help.