Return & Exchange Policy

At Glossy.pk, we prioritize your satisfaction with every purchase. If, for any reason, you need to exchange or return a product, we've streamlined our process to make it as convenient as possible for you. Please take a moment to review our return and exchange policy:

Products Eligible for Exchange/Return:

  • Products eligible for exchange or return must have a complaint raised within 24 hours after delivery.
  • To initiate a complaint, please contact us at support@glossy.pk. Make sure to attach your invoice and clear pictures of the product.
  • Only products in their original condition will be considered for exchange or return. This means they must be unopened, sealed, undamaged, with all stickers and tags intact, and packed in their original packaging.
  • We do not provide cash refunds; instead, we offer store credit or product exchange.
  • To claim any damage or missing products, please ensure to record a video before opening the parcel. Claims without video records cannot be processed further.

Hassle-Free Return and Exchange:

  • Our return and exchange policy allows for returns or exchanges within 7 days of receiving your order.
  • Customers are responsible for shipping expenses when returning items. We do not compensate for shipping charges.
  • Please allow 10-15 business days to process returns or exchanges.
  • Note that switched, broken, or unsealed items are not eligible for return or exchange.

Exchange Policy:

  • If you're dissatisfied with your purchase, you may exchange it within 7 days from the delivery date.
  • Exchanges are subject to the products being in their original condition: unused, undamaged, with all stickers and tags intact, and packed in their original packaging.
  • Any difference in order amounts due to exchanges will be provided as store credit or settled via card or cash upon delivery.

Return Policy:

  • We're committed to facilitating your right to return a product if it doesn't meet your expectations.
  • Returns are accepted within 7 days from the delivery date, provided the product is in its original condition: unused, undamaged, with all stickers and tags intact, and packed in its original packaging.
  • We offer a money-back guarantee or store credit for returned orders. Refunds may take up to 14 days to process.

Contact Us: For more information or assistance with returns and exchanges, please reach out to us at 0318 1321499 or email us at support@glossy.pk. We're here to help ensure your shopping experience with Glossy.pk is nothing short of delightful.